Modern IT requires lots of efforts to maintain the network capacity and availability. There is a complete set of five books for ITIL where you can find the standards and basic principles of Information Technologies. How to make sure that IT infrastructure is up and running up to the given percentage of time and the [...]
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In my previous post about ITIL, I shared a handbook to solve seven IT problems with ease. Its a good news for ITIL lovers, I am going to share ITIL CBT nuggets for under given ITIL domains. Configuration Management Release Management Change Management Problem Management Incident Management Service Desk Support IT Security Management IT Service [...]
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Introducing the Seven Sources Model The seven sources model is simply a reference model to help structure your thinking and improvement plans for eliminating Problems within your organization. This is the basic model at the highest level and shows you only the first set of labels for each of the seven sources. This guide based [...]
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Good news for ITIL lovers. In my last post about ITIL, I shared an SLA preparation guide. Check a very good hand book about ITIL. Even a beginner can read it very easily and understand the framework of ITIL. I am going to share few parts of this handbook just for reference. For complete handbook, [...]
SLA (Service Level Agreement) Style Guide How to Prepare Copy The SLA Editing and Approval Process Styles from A to Y Words: Spelling, Capitalization, Hyphenation Confusing Words All the above points are discussed very beautifully in the attachment given with this post. Incoming search terms for the article:writing style for service level agreementservice level agreement [...]
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